Refund policy

KOVENU Return & Refund Policy

Made With Care, Kept With Love 💖

At KOVENU, we believe every outfit tells a story, every celebration creates a memory, and every special moment deserves to be cherished.

Our specialty cosplay outfits are prepared with attention to detail and care. Unlike conventional mass-produced merchandise, certain items are made or customized specifically for your order.

Because of the nature of these products, returning them involves additional handling, processing, shipping, and resources. More importantly, we hope each KOVENU creation becomes a treasured keepsake — a reminder of the smiles, imagination, and unforgettable moments it helped create.

Our Final Sale Policy

For items specifically identified as made-to-order, customized, or personalized, all sales are final once production has begun.

We do not accept returns or exchanges for these items due to:

A change of mind or personal preference.
Ordering the incorrect size or style.
No longer needing the outfit for an event or occasion.

We kindly encourage you to review the product description, size chart, and order details carefully before completing your purchase.

For other items, any applicable return terms will be stated on the product page.

Your Happiness Still Matters to Us 💝

Although we cannot offer standard returns on qualifying custom-made items, we never want you to feel disappointed or unsupported.

If you're not completely happy with your purchase, please contact our customer care team. Depending on the situation, we may be able to offer a little extra KOVENU love, including:

🎁 An Exclusive Discount Code — A special discount toward your next KOVENU purchase.

💝 A Complimentary Gift — A small surprise with a future qualifying order, subject to availability.

✨ A Personalized Courtesy Offer — Another goodwill solution our team may provide based on your circumstances.

These offers are discretionary gestures of appreciation, not substitutes for remedies required by applicable law.

Damaged, Defective, or Incorrect Items

We understand that sometimes things don't go as planned.

If your order arrives damaged, defective, or materially different from what you purchased, please contact us as soon as possible with your order number, a description of the issue, and photos if available.

Our team will review the situation and work toward an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

Nothing in this policy limits your rights under applicable consumer protection laws.